Shipping Policy
Shipping Time & Delivery
- Orders are processed within 2-3 business days after confirmation.
- Standard shipping takes 5-7 business days depending on the location.
- Express shipping (if available) takes 2-4 business days with an additional charge.
- Tracking details will be shared via email/WhatsApp once the order is dispatched.
Shipping Charges
- Standard Shipping: ₹50 (Free for orders above ₹3000).
- Express Shipping: ₹150 (Applicable on eligible pin codes).
- International shipping charges will be calculated at checkout.
Order Delays
- In case of unforeseen delays, we will notify you via email/WhatsApp.
- Dor Closets is not responsible for delays caused by courier partners, weather conditions, or natural calamities.
Exchange & Return Policy
Eligibility for Exchange & Return
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Only exchanges are allowed. No returns or refunds unless the product is defective.
- Exchange requests must be placed within 3 days of delivery.
- The product must be unused, unwashed, and in original packaging with all tags attached.
Steps for Exchange
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Raise a Request: Contact our customer support at [info@dorclosets.com] with your order number and reason for exchange.
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Approval & Pickup: Once approved, our courier partner will arrange a pickup (available in select locations).
- Dispatch of New Item: Once we receive the original item, the new item will be dispatched within 3-5 business days.
Exchange Charges
- First exchange is free (for size/color issues).
- Additional exchanges on the same order will have a ₹100 charge.
- If an exchange is not possible due to stock unavailability, a credit note of the same value will be issued.
Defective/Damaged Products
- If you receive a defective product, share an unboxing video and images within 24 hours of delivery to process a replacement.
- Refunds are issued only in cases of defective or wrong products if an exchange is not possible.
Non-Returnable & Non-Exchangeable Items
- Sale items, accessories, and customized pieces cannot be exchanged or returned.
- Minor color variations due to lighting or screen differences are not considered defects.
Cancellation Policy
- Orders can be canceled within 24 hours of placement for a full refund.
- Once shipped, cancellation is not possible.
For any queries, reach out to us at [info@dorclosets.com].